Privacy Policy

Version: 1.0  |  Last Updated: 31 August 2026

Daily Spins ("we", "us", "our", or "the Operator"), accessible at daily-spins-au.com, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and what rights you have in relation to that data.

By accessing our Website or creating an Account, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. If you have questions or concerns about how we handle your data, please contact our Privacy team using the details set out in Section 13 below.

1. Introduction

1.1 Who We Are

Daily Spins is an online gaming platform operating at daily-spins-au.com. We are responsible for the personal data of our players, visitors, and prospective customers in our capacity as a data controller. Where we engage third parties to process data on our behalf, those parties act as data processors under our instruction.

1.2 Scope

This Policy applies to all personal data we collect through:

• Your use of the Website and its features;
• The registration and management of your Account;
• Your participation in games, promotions, or tournaments;
• Communications you initiate with us (e.g., support tickets, emails);
• Our use of cookies and similar tracking technologies on the Website.

2. Data We Collect

2.1 Data You Provide Directly

When you register, use our services, or communicate with us, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, username, gender (optional);
• Contact Data: Email address, residential address, phone number;
• Verification Data: Copies of government-issued ID, proof of address documents, and payment method documentation submitted for KYC purposes;
• Financial Data: Payment method details (card numbers are tokenised and not stored by us directly), transaction history, deposit and withdrawal records;
• Account Data: Login credentials (passwords are stored in encrypted form), account preferences, communication preferences;
• Communications Data: Records of support chat transcripts, emails, and other correspondence between you and Daily Spins.

2.2 Data We Collect Automatically

When you access the Website, we automatically collect certain technical and behavioural data, including:

• Technical Data: IP address, browser type and version, operating system, device identifiers, time zone setting;
• Usage Data: Pages visited, features used, game sessions played, session duration, clickstream data, search queries within the Website;
• Location Data: Approximate geographic location derived from your IP address;
• Cookie Data: Data stored via cookies, web beacons, pixels, and similar tracking technologies (see Section 6).

2.3 Data from Third Parties

We may receive personal data about you from third parties, including:

• Payment providers – transaction status and risk signals;
• Identity verification agencies – document validation results;
• Fraud prevention services – risk assessment data;
• National self-exclusion registers (e.g., BetStop) – exclusion status;
• Marketing partners – where you have given your consent for your data to be shared with us.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Account creation and management: To register, maintain, and administer your Account;
• Identity verification (KYC): To verify your age, identity, and eligibility to use our services in compliance with applicable regulations;
• Payment processing: To facilitate deposits, withdrawals, and other financial transactions;
• Service delivery: To provide access to games, promotions, tournaments, and other features;
• Customer support: To respond to your enquiries, complaints, and feedback;
• Responsible gaming: To monitor gameplay patterns, implement player-requested limits, and detect signs of problem gambling;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• Compliance: To comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and other legal obligations;
• Marketing communications: To send you promotional offers and information about our services, where you have provided consent or where we have a legitimate interest in doing so;
• Analytics and improvement: To analyse usage patterns and improve the functionality, content, and user experience of the Website;
• Legal proceedings: To establish, exercise, or defend legal claims.

4. Legal Bases for Processing

We process your personal data only where we have a valid legal basis to do so. The legal bases we rely on are:

• Performance of a contract: Processing necessary to provide our services to you under the Terms & Conditions (e.g., account management, payment processing, game delivery);
• Legal obligation: Processing required to comply with applicable laws and regulations (e.g., KYC, AML/CTF obligations, tax reporting);
• Legitimate interests: Processing necessary for our legitimate business interests, provided those interests are not overridden by your privacy rights (e.g., fraud detection, analytics, responsible gaming monitoring, direct marketing to existing customers);
• Consent: Where you have given us your explicit and freely given consent to process your data for a specific purpose (e.g., marketing to prospective customers via email, use of non-essential cookies). You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Third Parties

5.1 Who We Share Data With

We may share your personal data with the following categories of third parties:

• Payment service providers – to process deposits and withdrawals;
• Identity and age verification providers – to conduct KYC checks;
• Game software providers – who may receive technical game data to deliver their games on our platform;
• Fraud detection and risk management services – to protect against financial crime;
• Customer relationship management (CRM) providers – to manage communications and marketing;
• Cloud hosting and infrastructure providers – who store and process data on our behalf;
• Analytics providers – to measure and analyse Website performance;
• Regulatory and law enforcement authorities – where required by law or court order;
• Self-exclusion schemes (e.g., BetStop) – to facilitate your self-exclusion requests and receive exclusion status updates.

5.2 Data Processing Agreements

Where third parties process data on our behalf, we ensure that appropriate data processing agreements are in place requiring them to process your data solely on our instructions and in accordance with applicable data protection standards.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business assets, your personal data may be transferred to the successor entity. We will take steps to ensure that your privacy rights continue to be honoured following any such transfer.

5.4 No Sale of Personal Data

We do not sell, rent, or otherwise commercially exploit your personal data to third parties for their own marketing purposes without your explicit consent.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time. We also use similar technologies such as web beacons, pixels, and local storage objects.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function correctly (e.g., maintaining your logged-in session, processing transactions). These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how visitors interact with the Website by collecting anonymised usage data. This enables us to improve performance and user experience.
• Functional Cookies: Allow the Website to remember your preferences and settings (e.g., language preferences, display settings).
• Marketing & Targeting Cookies: Used to deliver personalised advertising content relevant to your interests, both on our Website and on third-party platforms. These require your consent.

6.3 Cookie Consent & Management

Upon your first visit to the Website, you will be presented with a cookie consent notice. You may accept all cookies, reject non-essential cookies, or customise your preferences. You may also manage or withdraw your cookie consent at any time through your browser settings or our cookie management tool. Please note that disabling certain cookies may affect the functionality of the Website.

6.4 Third-Party Cookies

Some cookies on our Website are set by third-party service providers (e.g., analytics providers, advertising networks). These third parties have their own privacy policies, which govern their use of any information they collect. We are not responsible for the practices of third-party cookie providers.

7. Data Security

7.1 Security Measures

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption of all data transmitted between your device and our servers;
• Encryption at rest for sensitive data stored on our systems;
• Access controls limiting access to personal data to authorised personnel on a need-to-know basis;
• Two-factor authentication (2FA) for internal systems access;
• Regular security audits and penetration testing;
• Employee training on data protection and information security practices.

7.2 Data Breaches

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay using the contact details registered to your Account. We will also notify relevant regulatory authorities as required by applicable law.

7.3 Your Role in Security

While we take robust steps to secure your data, the security of your Account also depends on you safeguarding your login credentials. You are responsible for keeping your password confidential and for notifying us immediately if you suspect any unauthorised use of your Account.

8. Data Retention

8.1 Retention Periods

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:

• Account data (active accounts): For the duration of your Account, plus a further period as required by law;
• Account data (closed accounts): Up to 7 years following Account closure (in line with AML and financial recordkeeping obligations);
• Transaction records: Minimum of 7 years;
• KYC and identity documents: Minimum of 7 years after the end of the business relationship;
• Marketing data: Until you withdraw consent or opt out;
• Cookie data: Varies by cookie type (session cookies expire when you close your browser; persistent cookies expire at the date specified in your cookie settings).

8.2 Deletion

Once retention periods expire, we will securely delete or anonymise your personal data. Where anonymisation is not practicable, data will be securely destroyed. In some cases, we may retain anonymised data for statistical and research purposes indefinitely.

9. Your Rights

9.1 Overview of Rights

Depending on applicable privacy laws, you may have the following rights with respect to your personal data:

• Right of access: To request a copy of the personal data we hold about you;
• Right to rectification: To request correction of any inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data, subject to any legal or regulatory obligations that require us to retain it;
• Right to restrict processing: To request that we limit how we use your data in certain circumstances;
• Right to data portability: To receive a copy of your data in a structured, machine-readable format, where technically feasible;
• Right to object: To object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: To withdraw any previously given consent at any time, without affecting the lawfulness of prior processing.

9.2 How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at privacy@daily-spins-au.com. We will respond to your request within 30 days of receipt. In complex cases, we may extend this period by an additional 30 days, and we will inform you of any such extension.

9.3 Identity Verification

For the protection of your data, we may be required to verify your identity before fulfilling a data rights request. We will ask you to provide reasonable proof of identity, which will be used solely for the purpose of verifying your request.

9.4 Complaints

If you are dissatisfied with how we handle your personal data or have concerns about our compliance with applicable privacy laws, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

10. International Data Transfers

10.1 Cross-Border Processing

As an online platform, some of our third-party service providers and business partners operate in countries outside your territory. As a result, your personal data may be transferred to and processed in countries that may not provide the same level of data protection as the laws in your home country.

10.2 Safeguards

When we transfer personal data internationally, we take appropriate steps to ensure an adequate level of protection is maintained. These measures may include ensuring the receiving country has been deemed to provide adequate protection, entering into standard contractual clauses approved by competent data protection authorities, or relying on other legally recognised transfer mechanisms.

11. Minors

Our services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a person under 18, we will take immediate steps to delete that data and close any associated Account. If you believe that a minor has registered an Account on our Website, please notify us immediately at privacy@daily-spins-au.com.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or for other operational reasons. When we make material changes, we will update the version number and "Last Updated" date at the top of this page, and notify registered Players by email or via a prominent notice on the Website. We encourage you to review this Policy periodically. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Privacy team:

• Privacy / Data Protection Email: privacy@daily-spins-au.com
• General Support Email: support@daily-spins-au.com
• Website: daily-spins-au.com

We are committed to addressing your privacy concerns promptly and transparently. For all other general enquiries relating to your Account or our services, please contact our customer support team at support@daily-spins-au.com.